Free Cancellation:
Guests may cancel their reservation up to 7 days before the scheduled check-in date with no charges.
Late Cancellations:
Cancellations made within 7 days of check-in will incur a fee equal to the first night’s stay.
No-Shows:
Failure to arrive without prior notice will result in a charge for the full reservation amount.
Some promotional or discounted rates are offered on a non-refundable basis.
For these reservations:
Payment is charged in full at the time of booking
No refunds will be issued for cancellations, changes, or no-shows
Guests wishing to alter travel dates or room types should contact us as soon as possible.
Modifications are:
Subject to availability
Subject to price differences if the new date or room has a different rate
We always strive to assist where possible.
In the case of unforeseen events beyond our control—such as natural disasters, travel restrictions, or health emergencies—we may offer:
A full refund, or
A credit voucher valid for future stays within 12 months
Each situation will be evaluated fairly and individually.
Approved refunds will be issued using the same payment method used at the time of booking.
Processing times depend on your bank or card provider but typically take 7–14 business days.
