We may collect the following categories of personal data:
Full name, contact details, email address, phone number
Payment and billing information (for reservations)
Identification documents (if required by law for check-in)
IP address, browser type, and device information
Pages visited and time spent on the site
Cookies and tracking technologies (see Section 6)
Your data is processed for the following purposes:
Managing bookings and reservations
Communicating regarding your stay or inquiries
Complying with legal obligations (e.g., guest registration)
Improving our services and website performance
Sending promotional offers or updates (only with your consent)
We process your personal data based on:
Contractual necessity: to fulfill a booking or reservation
Legal obligation: to comply with hospitality laws
Legitimate interest: to improve communication and guest experience
Consent: for marketing and promotional purposes
Your data is kept only as long as necessary to fulfill the purposes listed above or as required by law.
Once the retention period ends, your data will be securely deleted or anonymized.
We do not sell or rent your personal data.
However, we may share your information with:
Authorized service providers (e.g., booking systems, IT support, payment processors, channel managers)
Public authorities if required by law (e.g., guest registration with local police)
All third-party partners are GDPR-compliant and required to manage your data securely.
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
However, no online system can guarantee absolute security.
